Frequently Asked Questions (FAQ)
Welcome to the FAQ section of szmkg.shop, operated by Infinite White Space ApS.
Here you can find answers to common questions about orders, shipping, payments, returns, refunds, and customer support.
1. Shipping & Delivery
Which countries do you ship to?
We currently ship to Germany (DE) and Austria (AT).
How much does shipping cost?
We offer FREE STANDARD SHIPPING (€0.00) on all orders delivered to Germany and Austria.
There is no minimum order value.
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding applicable public holidays.
How long does delivery take?
Our estimated shipping times are:
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Processing Time: 1–2 business days
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Transit Time: 5–7 business days
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Total Estimated Delivery Time: 6–9 business days
Delivery estimates generally exclude weekends and applicable public holidays.
Can I track my order?
Once your order has been dispatched, shipping confirmation and tracking information will be provided where available.
If you need assistance tracking your order, please contact support@szmkg.shop.
Do I need to pay customs duties or import taxes?
No additional import-related charges are payable by customers upon delivery.
Infinite White Space ApS covers applicable import duties, customs clearance charges, and import-related taxes associated with orders delivered to Germany and Austria.
2. Returns & Refunds
What is your return period?
Consumers generally have a statutory 14-day right of withdrawal for eligible online purchases.
The withdrawal period generally begins on the day you, or a designated third party other than the carrier, receive the goods.
How do I return a product?
Please contact our customer support team:
Email: support@szmkg.shop
Include your order number and details of the product you wish to return.
We will provide the appropriate return instructions, return address, and prepaid return shipping arrangements.
You may exercise your statutory right of withdrawal by notifying us through a clear statement within the applicable period. Prior return authorization is not required to exercise that right.
Is return shipping free?
Yes. We provide FREE RETURN SHIPPING (€0.00) for eligible returns, including qualifying change-of-mind returns.
We arrange an appropriate prepaid return shipping method.
Do products need to be unused and in their original packaging?
No. Original packaging is recommended but is not a mandatory condition for exercising the statutory right of withdrawal.
You may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functioning.
Handling beyond what is necessary may result in liability for diminished value where permitted by applicable law.
How long does a refund take?
For a valid statutory withdrawal, reimbursement will be made without undue delay and no later than 14 calendar days after we receive your withdrawal notification.
Where legally permitted, reimbursement may be withheld until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first.
How will I receive my refund if I paid by Cash on Delivery?
Because Cash on Delivery payments are collected upon delivery, we will arrange an appropriate reimbursement method in accordance with applicable law.
Where an alternative refund method requires your express agreement, we will obtain that agreement.
No additional refund processing fee will be charged.
Do you charge a restocking fee?
No. Our restocking fee for eligible returns is €0.00.
What if my product arrives damaged, defective, or incorrect?
Please contact us at support@szmkg.shop with your order number and a description of the issue.
Photographs may help us resolve the matter more quickly.
We will provide an appropriate remedy in accordance with applicable consumer protection laws.
Your statutory rights concerning defective or non-conforming products are not limited to the 14-day withdrawal period.
3. Payment & Billing
Which payment methods do you accept?
We accept Cash on Delivery (COD).
Customers pay for their orders upon delivery through the designated shipping or payment collection provider.
No advance online payment is required for COD orders.
Can I pay with a credit card or PayPal online?
Credit cards, PayPal, and other advance online payment methods are not currently offered through our checkout.
Our available payment method is Cash on Delivery (COD).
Which currency do you use?
Product prices and order totals are displayed in Euro (EUR, €).
Are there any hidden fees?
We do not impose undisclosed charges.
Standard Shipping is free (€0.00).
Any applicable COD service charge must be clearly disclosed before you confirm your order.
The total amount payable will be displayed during checkout.
Do I need to pay import charges when my order arrives?
No. Applicable import duties, customs clearance charges, and import-related taxes for shipments to Germany and Austria are covered by Infinite White Space ApS.
4. Orders & Customer Support
Can I cancel my order?
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Email: support@szmkg.shop
If your order has already been dispatched, you may still exercise applicable statutory withdrawal rights.
What should I do if I entered an incorrect delivery address?
Please contact us as soon as possible at support@szmkg.shop.
We will attempt to assist with address corrections before dispatch where reasonably possible.
Once the order has been shipped, address changes may depend on the delivery provider's procedures.
How can I contact customer service?
You can contact our customer support team using the following details:
Email: support@szmkg.shop
Telephone: +45 30 48 19 40
We aim to respond to customer inquiries within a reasonable timeframe.
5. Company Information
Store Name: szmkg.shop
Legal Business Name: Infinite White Space ApS
Responsible Person: Soren Olesen
Company Registration Number (CVR): 39794810
Legal Form: Anpartsselskab (ApS) – Danish Private Limited Company
Registered Business Address:
Skæring Enge 10
8250 Egå
Denmark
Website: https://www.szmkg.shop/
Customer Service Email: support@szmkg.shop
Telephone: +45 30 48 19 40
For further information, please refer to our Shipping Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.