Last Updated: October 22, 2026
Welcome to szmkg.shop, operated by Infinite White Space APS, a company registered in Denmark under company registration number 39794810.
We are committed to providing a transparent and fair shopping experience. This Return & Refund Policy explains your statutory right of withdrawal, free return shipping, refund arrangements, and rights concerning damaged, defective, or incorrect products.
Nothing in this policy excludes or limits mandatory consumer rights under applicable European Union or national consumer protection laws.
1. Statutory 14-Day Right of Withdrawal
Consumers purchasing eligible goods through our online store generally have the right to withdraw from their purchase within 14 calendar days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
For orders containing multiple items delivered separately, the withdrawal period generally begins when the final item is received.
To exercise your right of withdrawal, you must inform us of your decision through a clear statement before the withdrawal period expires.
Email: support@szmkg.shop
Telephone: +45 30 48 19 40
You do not need to provide a reason for exercising your statutory right of withdrawal.
2. How to Request a Return
To request a return, please contact our customer support team.
Email: support@szmkg.shop
Please provide the following information where available:
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Your order number
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Your full name
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Your contact email address
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The product you wish to return
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Your reason for return, if you wish to provide one
For damaged, defective, or incorrect products, photographs may help us resolve the issue more quickly.
We will provide the applicable return instructions, return address, and arrangements for free return shipping.
Please do not send products to our registered business address unless we have confirmed that it is an authorized return location.
Your statutory right of withdrawal does not depend on obtaining our prior approval.
3. Return Deadline
After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 calendar days from the date on which you communicated your withdrawal.
The deadline is met if you dispatch the goods before the 14-day return period expires.
We recommend retaining proof of dispatch until the return has been completed.
4. Free Return Shipping
We offer FREE RETURN SHIPPING for eligible returns.
Infinite White Space APS covers return shipping costs for eligible returns, including:
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Returns within the statutory 14-day withdrawal period
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Change-of-mind returns
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Damaged products
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Defective products
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Incorrect products
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Other returns where the seller is legally responsible for return costs
Return Shipping Cost: Free (€0.00)
Customers are not required to pay standard return shipping charges for eligible returns.
After receiving a return request, our customer support team will provide the appropriate return shipping instructions and arrange a prepaid return shipping method.
Where a return label is used, we will provide a prepaid label or instructions for obtaining one.
Customers should follow the provided return instructions to ensure that return shipping is arranged at our expense.
No restocking fee will be charged for eligible returns.
5. Product Condition and Handling
Customers may inspect and handle goods to the extent necessary to establish their nature, characteristics, and functioning, as would normally be permitted in a physical retail store.
Customers may be responsible for diminished value resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.
Original packaging is recommended where available but is not a mandatory condition for exercising statutory withdrawal rights.
Please package returned products appropriately to reduce the risk of damage during transportation.
6. Refund Eligibility
Refunds may be provided in circumstances including:
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Valid statutory withdrawals
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Eligible order cancellations
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Defective or non-conforming products
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Incorrect products
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Goods lost before the risk of loss legally passes to the customer
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Other circumstances where reimbursement is required by applicable law
Refund requests will be handled fairly and in accordance with applicable consumer protection requirements.
7. Refund Processing Time
For a valid statutory withdrawal, we will reimburse payments received from the customer without undue delay and no later than 14 calendar days after receiving the withdrawal notification.
Where legally permitted, we may withhold reimbursement until we have received the returned goods or the customer has provided evidence of having sent them back, whichever occurs first.
Refund Processing Period: Within 14 calendar days, subject to the statutory rules above.
Restocking Fee: €0.00
Customers will not incur additional fees as a result of reimbursement.
8. Refund Method for Cash on Delivery Orders
szmkg.shop accepts Cash on Delivery (COD).
Customers pay for their orders upon delivery according to the payment arrangements supported by the designated carrier.
Because COD payments are collected upon delivery, refunds may require a reimbursement method separate from the original collection process.
We will communicate with the customer to arrange an appropriate refund method in accordance with applicable law.
Where an alternative refund method requires the customer's express agreement, we will obtain that agreement.
Customers will not incur additional fees as a result of reimbursement.
Any payment details requested for refunds will be used only as reasonably necessary to process the reimbursement and will be handled in accordance with our Privacy Policy.
9. Original Shipping Costs
We offer FREE STANDARD SHIPPING for eligible orders to our supported delivery destinations.
Because standard shipping is provided free of charge, there is ordinarily no standard outbound shipping fee to reimburse.
If a customer has selected and paid for an additional delivery service, any reimbursement of delivery charges will be handled in accordance with applicable consumer protection law.
10. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, incomplete, or incorrect product, please contact us.
Email: support@szmkg.shop
Please provide your order number, a description of the issue, and photographs where available.
Depending on the circumstances and applicable law, customers may be entitled to:
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Repair
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Replacement
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Price reduction
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Refund or contract termination
Where the seller is legally responsible, required remedies will be provided without costs to the customer, including necessary return shipping costs.
Statutory rights concerning defective or non-conforming goods are separate from the 14-day right of withdrawal and are not limited to that period.
11. Exceptions to the Right of Withdrawal
Certain products may be excluded from the statutory right of withdrawal where an exception under applicable law applies.
Examples may include:
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Goods made to the consumer's specifications or clearly personalized
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Sealed goods unsuitable for return for health protection or hygiene reasons, once unsealed after delivery
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Goods liable to deteriorate or expire rapidly
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Other products or services covered by applicable statutory exceptions
Any applicable exception will be assessed in accordance with the relevant law.
These exceptions do not remove statutory remedies for defective or non-conforming goods.
12. Order Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible.
Email: support@szmkg.shop
We will attempt to process cancellation requests before shipment.
If an order has already been dispatched, customers may still exercise applicable statutory withdrawal rights.
13. Exchanges
If you wish to exchange a product, please contact our customer support team.
Email: support@szmkg.shop
Exchange availability may depend on product stock and the circumstances of the request.
Where a product is defective or non-conforming, statutory rights to repair or replacement remain unaffected.
14. Statutory Consumer Guarantees
Consumers are entitled to mandatory legal remedies when goods do not conform to the sales contract.
For consumer sales subject to EU rules, the statutory liability period for lack of conformity is generally at least two years from delivery, subject to applicable national law and specific legal conditions.
These statutory rights exist independently of any commercial warranty and are not affected by the expiry of the 14-day withdrawal period.
15. Model Withdrawal Form
You may use the following form to exercise your statutory right of withdrawal, although its use is not mandatory.
To: Infinite White Space APS
Email: support@szmkg.shop
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): __________________________
Order Number: ______________________
Ordered On: _________________________
Received On: ________________________
Consumer Name: _____________________
Consumer Address: ___________________
Date: _______________________________
Signature: __________________________
(Only required if submitted on paper.)
16. Customer Service and Company Information
For return requests, refund inquiries, or questions about your consumer rights, please contact:
Store Name: szmkg.shop
Legal Business Name: Infinite White Space APS
Company Registration Number: 39794810
Legal Form: Anpartsselskab (ApS) – Danish Private Limited Company
Registered Business Address:
Skæring Enge 10
8250
Denmark
Website: https://szmkg.shop
Customer Service Email: support@szmkg.shop
Telephone: +45 30 48 19 40
Please contact customer support for the applicable return instructions and return address.
17. Changes to This Policy
We may update this Return & Refund Policy to reflect changes in our business operations or applicable legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retroactively reduce statutory rights arising under existing purchase contracts.
Thank you for shopping at szmkg.shop.